We're pleased to announce that we've formed a strategic partnership with CFI Group, one of the nation's leading citizen/customer survey organizations.CFI Group created the American Customer Satisfaction Index (ACSI), the only standardized measure of customer satisfaction in the U.S. economy, which is used by more than 200 companies in 40 industries. The ACSI is also the federal government’s standard measure of customer satisfaction and is used by more than 70 federal agencies. CFI Group is widely recognized as a global leader in both measuring customer satisfaction and understanding how to improve it.
Using the cause-and-effect science of the ACSI, CFI Group helps government organizations better understand the needs of their constituents, citizens, and stakeholders. Their tools identify the key drivers of citizen satisfaction and dissatisfaction and pinpoint where agencies or local governments should invest first in order to deliver the most value to their customers. By applying the science of satisfaction, government agencies at all levels are able to better allocate scarce resources for maximum effectiveness and improve the quality of life for citizens.
We believe CFI Group offers a superior and affordable approach to gathering information from your citizens that will help set priorities for funds and provide key insights into performance. For more information about CFI Group and what they offer, contact our Chief of Consulting Services and Innovation, William Aaron, at waaron@weidnerinc.com. You can also check out their website at http://www.cfigroup.com/.
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