Managing For Results: Performance Management and Driving Change

We were pleased to be able to use our April webinar to feature a compelling story of an organization that is using a focus on results for customers to accomplish an amazing turnaround. John Keisler is the Manager of Animal Care Services for the City of Long Beach, CA, and, with his Chief of Operations Michelle Quigley, they shared their success and the valuable lessons they have put to work to make it happen.

The principles they shared aren't unique to the field of Animal Services -- they can be used by any team or organization to help drive culture change and improve performance.

John has graciously offered to share his webinar presentation as well as some of the internal worksheets they use in the hopes that others can learn from them. We hope you find them useful in your own organization.

You can download the powerpoint presentation by clicking here.

You can also download samples of their internal reports - the "live release rate" report can be downloaded by clicking here and the "euthanization rate" report can be downloaded by clicking here.

Thanks again to John and Michelle for their openness and interest in sharing their success!