What are you doing with your performance data?
You’ve most likely got deadlines for reporting your performance information, so, as a conscientious manager, you’re collecting your data and putting it into the database or Excel sheet or whatever reporting mechanism you use. Sent. Done. Check.
But are you sharing it with the members of your team? Or are
you treating it, intentionally or not, as top secret material?
If you want to improve performance, it’s essential that the team members who deliver services to your customers understand both how performance is measured and what the performance data says. Performance information provides the basis for powerful discussions with your team:
**Are we performing as we need to be – are we delivering the promised results to our customers?
You’ve most likely got deadlines for reporting your performance information, so, as a conscientious manager, you’re collecting your data and putting it into the database or Excel sheet or whatever reporting mechanism you use. Sent. Done. Check.
But are you sharing it with the members of your team? Or are
you treating it, intentionally or not, as top secret material?If you want to improve performance, it’s essential that the team members who deliver services to your customers understand both how performance is measured and what the performance data says. Performance information provides the basis for powerful discussions with your team:
**Are we performing as we need to be – are we delivering the promised results to our customers?
** If our performance is meeting or exceeding expectations, what do we need to do to ensure that continues?
** If our performance is not where we need/want it to be, why not?
** What do we need to do to improve our performance?
Having these conversations keeps your team focused on performance and on results for customers. Reviewing performance regularly with your team helps everyone respond when improvement is needed – and allows everyone to celebrate when results are strong.
** What do we need to do to improve our performance?
Having these conversations keeps your team focused on performance and on results for customers. Reviewing performance regularly with your team helps everyone respond when improvement is needed – and allows everyone to celebrate when results are strong.
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