Improved Satisfaction & Lower Cost: Success in Maricopa County, AZ

We all know health care costs only go one direction: up. And by "up" we usually mean "up by a lot."

But Maricopa County, AZ, has demonstrated that it doesn't have to be that way - that you can influence that trend, and that you can, in fact, contain costs AND make your customers more satisfied at the same time.

Mike Schaiberger is the Director of the Employee Health Initiatives Program for Maricopa. He has used the tools of Managing For Results to drive a variety of award-winning improvements in the way Maricopa provides health care to its citizens and employees. A focus on how employees access prescription medications, for example, has yielded savings of millions of dollars per year while increasing employee satisfaction with the program.

"The Maricopa County Board of Supervisors and the Maricopa County Employee Health Initiatives Department, through Managing For Results, is working to improve the quality of life of all its 26,000 employees and their dependents, as well as Maricopa County's financial bottom line," Schaiberger said.

You can read about Maricopa's remarkable success in a recent article in the Government Finance Officers Association (GFOA) magazine, Government Finance Review, by clicking here. There's also a presentation Schaiberger made through a National Association of Counties (NACo) webinar that he's shared that you can see by clicking here.